Declaration of accessibility

Marshal's Office of the Lesser Poland Voivodeshipundertakes to ensure the availability of its websitein accordance with the Act of April 4, 2019 on the digital accessibility of websites and mobile applications of public entities

The accessibility declaration applies to the Małopolska Innowacyjna website www.innowacyjna.malopolska.pl.

Handling requests and complaints related to accessibility

Everyone has the right to request digital accessibility of this website or its elements.

When submitting such a request, please provide:

• your name and surname,
• your contact details (e.g. telephone number, e-mail),
• the exact address of the website where the digitally inaccessible item or content is located
• a description of what the problem is and what method of solving it would be most convenient for you.

We will respond to your application as soon as possible, no later than within 7 days of receiving it.

If this deadline is too short for us, we will inform you about it. In this information, we will provide a new deadline by which we will correct the errors you have reported or prepare the information in an alternative way. This new deadline will not be longer than 2 months.

If we are unable to ensure digital availability of the website or content specified in your request, we will offer you access to it in an alternative way..

Handling requests and complaints related to accessibility

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you do not agree with this refusal, you have the right to file a complaint.

You also have the right to submit a complaint if you do not agree to use the alternative method of access that we have proposed to you in response to your request to ensure digital accessibility.

If you have a complaint, please submit it by post or e-mail to the management of our office:

• Jacek Barski - Director of the IT Department,
• Adress: street: Racławicka 56, 30-017 Cracow,
• e-mail: dostepnosc@umwm.malopolska.pl.

Information available on the government website gov.pl may be helpful .

You can also report this situation Ombudsman and ask for intervention in your case.

Architectural accessibility

The main office of the office is in the building at ul. Basztowa 22 in Krakow. A description of the architectural accessibility of this building can be found on the website Biuletynu Informacji Publicznej.

A description of all the Office's locations/buildings, taking into account the minimum requirements for architectural accessibility, is available on the websitePublic Information BulletinThe description is available in the form of text and informacji głosowejin the form of audio recordings. In buildings where there are reception desks or Logbook points, voice information about the layout of rooms is provided by employees present on site. We do not have sound navigation systems in buildings or typhlomaps intended for people with visual disabilities. .

Each room has its own descriptionformie wizualnej, which is a plaque (label) placed on the wall next to the door, usually on the door handle side. We used Braille signage to describe the rooms occupied by secretariats. You will find them on the plaques on the wall next to the door to the office

We provide access to our buildings to people using psa asystującego.

Communication and information availability

We provide access to the service sign language interpreterpossible from the website level www.malopolska.plYou can make a remote connection to an interpreter yourself or use this service at the office, wherever there are appropriately equipped workstations - a computer with a camera, access to the Internet, a microphone/speaker. The service is available in all office locations.

Communication support for hearing-impaired people is provided by induction loops located in the following locations:

• at ul. Wielicka 72 (building B) - Main Information Point of European Funds and conference room no. 106,
• at ul. Racławicka 56 (building B) – customer service point (ground floor) and the Małopolska Voivodeship Assembly hall (seventh floor),
• at ul. Basztowa 22 – customer service point (ground floor),
• at Local European Funds Points - customer service desks.

It is available on the Office's website information about the scope of activities of the Office in Polish Sign Languageand a file containing the same machine-readable text.

It is available on the Office's websiteinformation on the scope of the Office's activities in an easy-to-read and understand text (ETR).

At the request of a person with special needs, the office provides services in the form specified in the request.

Do you want to contact the department your case concerns? A list of departments along with a description of the availability of the locations where they are located and contact details can be found on the website Biuletynu Informacji Publicznej.